This summary is for convenience only and is not part of the agreement. The numbered sections below govern.
These Terms of Service (the "Terms") form a binding agreement between you and AshvenX Technologies Inc. ("AshvenX", "we", "us") governing your access to and use of Docos AI, including the website, applications, APIs, workspaces, document packs and all related services (together, the "Service").
By creating an account, clicking to accept, or accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Service.
If you accept these Terms on behalf of a company, firm or other organization, you represent that you have authority to bind that organization, and "you" means both you and that organization, which is jointly responsible for all use of the Service under its account.
You may use the Service only if you are at least the age of majority in your jurisdiction (19 in British Columbia), can form a binding contract, and are not barred from using the Service under applicable law. The Service is not directed to children and we do not knowingly permit accounts for anyone under 18.
Access may be granted through a waitlist, invitation or approval process. We may approve, decline, defer or revoke access at our discretion, and approval of one account does not entitle you or anyone else to further accounts.
Docos AI ingests documents you provide, applies optical character recognition and automated (including AI and machine-learning) processing to them, and produces derived output such as extracted text, classifications, structured fields, tables, summaries, answers to questions, translations, coding suggestions, reminders, alerts and exports (together, "Output").
The Service is a productivity tool that assists you in reading and organizing your own documents. It is not a substitute for professional judgment, for your own records, or for your own review of the underlying documents. You remain solely responsible for every decision you make, every filing you submit, every payment you make or withhold, and every deadline you meet or miss, whether or not the Service surfaced it.
Features, packs, limits, models and workflows may be added, changed, restricted or removed at any time. Nothing on our website, in our documentation or in any roadmap is a commitment to deliver a particular feature at a particular time.
AshvenX is not a law firm, accounting firm, bookkeeping firm, tax preparer, registered tax agent, immigration consultant, financial adviser, insurance adviser or healthcare provider, and does not provide legal, accounting, tax, financial, immigration, insurance or medical advice.
Output — including anything presented under a bookkeeping, tax, legal, contract, immigration or similar pack, and any answer produced by the Ask feature — is informational only. It is not advice, not an opinion, not a professional service and not a recommendation, and it does not take account of your circumstances. No lawyer-client, accountant-client, fiduciary, agency or other professional or confidential relationship is created by your use of the Service.
You must obtain advice from a qualified professional licensed in your jurisdiction before relying on Output for any tax return, financial statement, regulatory filing, contractual notice, immigration submission, claim, dispute or other consequential matter. To the maximum extent permitted by law, we are not liable for any decision you make, or fail to make, in reliance on Output.
The Service relies on optical character recognition and on probabilistic AI models, including third-party models. Such systems are inherently imperfect. They misread characters and handwriting, misclassify documents, extract the wrong value into the right field, omit content, transpose figures, mis-total tables, mistranslate, and can generate output that is fluent, confident and wrong, including content that does not appear in your document at all.
We do not warrant that any Output is accurate, complete, current or fit for any purpose. You are the sole reviewer of Output. Before acting on Output, you must check it against the source document and against your own records. Confidence scores, validation checks, arithmetic checks, review states and approval states are aids to your review, not verification, certification or assurance by us.
Where the Service reports that something was skipped, truncated, partially processed or could not be read, that report is part of the Output and you are responsible for acting on it.
The Service may extract dates and obligations from your documents — renewal dates, notice periods, notice deadlines, expiry dates, payment terms, filing dates, due dates and similar — and may display, rank or notify you about them.
These are automated extractions from your documents. They are not a calendar, a docketing system, a tickler system, a compliance service, or any form of deadline monitoring, and they must not be relied upon as one. A date may be missing, wrong, computed from the wrong clause, or absent because the document was never uploaded, never processed, or processed incorrectly. A notification may be delayed, duplicated, suppressed, mis-addressed, filtered as spam, or never sent at all, including because of a fault in the Service.
You must maintain your own independent record of every deadline and obligation that matters to you. To the maximum extent permitted by law, we have no liability for any missed deadline, lapsed right, automatic renewal, forfeited notice period, penalty, interest, late fee or expired limitation period, whether or not the Service displayed, failed to display, or misstated the relevant date.
You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials, including any linked identity provider account, and for all activity that occurs under your account, whether or not authorized by you. You must notify us at support@ashvenx.com immediately on becoming aware of any unauthorized access or suspected compromise.
You may not share, sell, lease or transfer an account, and you may not allow more individuals to use a single account than your plan permits. To the maximum extent permitted by law, we are not liable for any loss arising from unauthorized use of your account, and you remain liable to us for any loss we suffer as a result of it.
The Service supports shared workspaces. If you join or are added to a workspace owned or administered by an organization, that organization controls the workspace and its content. An administrator may access, modify, disclose, restrict, export or delete content in the workspace and may add or remove users, including you, and may do so without notice to you.
If you create a workspace on behalf of an organization, or invite others to one, you represent that you are authorized to do so and to grant those users access to the documents in it, and you are responsible for their use of the Service. As between you and us, the organization that owns the workspace — not the individual user — owns the content in it, and we may act on the instructions of an administrator or of a person who appears to us to be authorized.
You retain all ownership of the documents, files, text, instructions, rules, corrections and other materials you submit to the Service ("Your Content"). We claim no ownership of Your Content or of the Output derived from it.
You grant AshvenX a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, index, process, analyze, reformat and create derived data from Your Content, and to sub-licence these rights to our infrastructure and model providers, solely to the extent needed to operate, secure, support and improve the Service for you, to prevent abuse, and to comply with law. This licence ends when Your Content is deleted from our systems and backups, except for copies we must retain by law and for de-identified, aggregated statistics that cannot reasonably be used to identify you or reveal the content of your documents.
We do not use the content of your documents to train foundation models for our own or any third party's general-purpose use without your explicit opt-in. We may use metadata and aggregate usage signals — for example, page counts, error rates, and which features were used — to operate and improve the Service.
You represent and warrant, for every document you submit, that:
Do not submit categories of data the Service is not offered for. Unless we have signed a separate written agreement with you covering them, do not submit: protected health information subject to HIPAA or equivalent health-privacy legislation; full payment card numbers or cardholder data; government-classified, export-controlled or national-security information; biometric identifiers; or data subject to sector-specific regimes we have not agreed in writing to support. We have no liability arising from data submitted in breach of this section, and you indemnify us for it under the Indemnification section.
You must not, and must not permit anyone else to:
We may investigate suspected breaches and may report unlawful activity to the authorities.
The Service depends on third parties, including cloud infrastructure, AI model providers, payment processors, email delivery providers and analytics providers. Your Content may be transmitted to and processed by them, including outside your country of residence, in order to deliver the Service. Our Privacy Policy describes this handling.
We are not responsible for the acts, omissions, availability, security or content of any third-party service, and their outages, changes, deprecations, price changes, errors or termination may affect the Service. If you connect the Service to a third-party product — an accounting system, a storage provider, an email account — you do so under your agreement with that provider, and you authorize us to exchange data with it as you direct. To the maximum extent permitted by law, we disclaim liability for anything a third-party service does or fails to do.
If you send us feedback, suggestions, bug reports or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use and exploit them for any purpose without obligation, attribution, confidentiality or compensation to you. Feedback is not your confidential information.
Paid plans and credit purchases are billed through our payment processor. By purchasing, you authorize recurring charges to your payment method for the plan you selected, at the then-current price, until you cancel. You are responsible for keeping a valid payment method on file. All prices are in US dollars and are exclusive of taxes: sales tax, GST/HST, VAT or equivalent may be added at checkout based on your billing location, and you are responsible for them. Your bank or card issuer may apply its own conversion rate and cross-border fees, which we do not receive and cannot refund.
Processing documents consumes credits from your balance. The current rate card is published on the pricing page and governs; as a general rule one credit corresponds to one page processed, and some actions — such as translation or reprocessing — are priced differently. We may change the rate card, plan contents, limits and prices prospectively; changes take effect at your next billing period, or, for credit purchases, at your next purchase.
Free monthly credits expire at the end of each billing period and do not roll over. Welcome credits and purchased credits do not expire while your account is open; monthly credits are spent first. Credits have no cash value, are not property, are not transferable or redeemable for cash, and are forfeited on termination of your account.
Except where a refund is required by applicable law, all fees and credit purchases are non-refundable and are not pro-rated — including for unused credits, partial periods, features you did not use, or accounts we suspend or terminate for breach. Cancelling stops future charges; it does not refund past ones. Consumed credits are not restored where the Output was, in your view, unsatisfactory; your remedy for defective processing is to raise it with support, which may at our discretion re-credit the affected work.
If a charge is reversed or a payment fails, we may suspend the account and recover amounts owing, including reasonable collection costs permitted by law. Initiating a chargeback without first contacting support is a breach of these Terms.
The Service as a whole is currently in beta and is not a production service. Everything in this section applies to all of it, not only to features individually labelled beta, preview, early access or experimental.
Security is best-effort and is not guaranteed. We take reasonable technical and organisational measures to protect your data — encrypted transport, access controls, isolated per-organisation storage — and we will keep doing so. We do not, however, warrant that the Service is secure, that it has been independently audited or penetration tested, or that it meets any particular security standard, certification or framework. It has not been through a formal security review. Do not upload material whose disclosure would cause you or anyone else serious harm.
Your data may be deleted at any time, without notice and without the ability to recover it. The beta environment may be reset, rebuilt, migrated or wiped as part of ordinary development. Documents, extracted data, rules, exports and account history may all be lost in such a reset. We keep no guaranteed backups of beta data and offer no recovery process for it. You are responsible for retaining your own copy of anything you need, and the Service must not be used as a system of record or as your only copy of any document.
There is no committed retention period during beta. Data may be removed sooner than any retention period described elsewhere in these terms or in our Privacy Policy, and those descriptions state maximums rather than guarantees while beta continues.
Beta features and the Service during beta are provided "as is" and "as available", without any warranty, support, service level or continuity commitment; may be changed or withdrawn at any time without notice; may have lower accuracy and reliability than generally available features; and, to the maximum extent permitted by law, carry no liability for us whatsoever. Do not use them for anything you cannot afford to have fail. Where you pay nothing, our aggregate liability to you is nil to the maximum extent permitted by law.
Nothing in this section limits any right you have under applicable data protection law, or any obligation we have under it that cannot be excluded by agreement — including our duty to safeguard personal information and to notify you of a breach where the law requires it. Those obligations are not waived by your acceptance of these beta terms. If you have a security concern, write to support@ashvenx.com.
We do not commit to any level of availability, uptime, throughput, processing time or support responsiveness unless we have signed a separate written service level agreement with you. The Service may be unavailable for maintenance, upgrades, third-party outages, capacity constraints or events beyond our control, and we may throttle, queue or defer processing to protect the Service. We may modify, suspend, restrict or discontinue the Service or any feature, in whole or in part, at any time; where we discontinue a paid feature materially and in its entirety, we will make reasonable efforts to give notice and, for prepaid periods, a pro-rata refund of the unused period is your sole remedy.
We retain Your Content while your account is active and delete it in accordance with our Privacy Policy. You can delete documents at any time. Deletion is permanent and irreversible, including where an administrator, or someone using your credentials, performs it.
You are responsible for maintaining your own copies of every document and record that matters to you. The Service is not a system of record, an archive, a backup service, or a records-retention solution for legal, tax or regulatory purposes. We may set and change retention periods, storage quotas and file-size limits. To the maximum extent permitted by law, we are not liable for the loss, corruption, deletion or inaccessibility of Your Content or Output, however caused.
We use commercially reasonable technical and organizational measures to protect the Service, including encryption in transit and at rest and tenant isolation. However, no system is completely secure, and we do not warrant that the Service or Your Content will be free from unauthorized access, interception, loss or alteration. You are responsible for your own security practices, including credential hygiene, device security, workspace membership, and who you grant access to. Security incidents will be handled as described in our Privacy Policy and as required by applicable law.
The Service, and all software, models, prompts, schemas, pack definitions, extraction logic, interfaces, documentation, trade marks and brand elements in it, are owned by AshvenX or its licensors and are protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the Service in accordance with these Terms and your plan, for your internal business or personal purposes only. All rights not expressly granted are reserved. Nothing in these Terms transfers any ownership in the Service to you.
You may stop using the Service and close your account at any time. We may suspend or terminate your access, immediately and without notice, if we reasonably believe you have breached these Terms, that your use creates risk or legal exposure for us or for others, that your account is being used fraudulently or unlawfully, or that a payment is overdue; and we may terminate for convenience on reasonable notice, refunding the unused portion of any prepaid period as your sole remedy.
On termination your licence ends immediately and your data is deleted in accordance with our Privacy Policy. Export what you need before closing your account. Sections that by their nature should survive — including No professional advice, Automated processing and accuracy, Dates and reminders, Your content, What you promise, Feedback, Plans and billing, Disclaimer of warranties, Limitation of liability, Indemnification, Dispute resolution, Governing law and General — survive termination.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.
We expressly disclaim all warranties, conditions, representations and terms, whether express, implied, statutory or arising from a course of dealing or usage of trade, including any implied warranty or condition of merchantability, merchantable quality, durability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, completeness or reliability.
Without limiting the above, we do not warrant that: the Service will be uninterrupted, timely, secure or error-free; defects will be corrected; the Service or its infrastructure is free of harmful components; Output will be accurate, complete, current, compliant or suitable for any purpose; extracted values, totals, classifications, dates or translations will be correct; or that the Service will meet your requirements or produce any particular result. No advice or information, oral or written, obtained from us or through the Service creates any warranty not expressly stated here.
Some jurisdictions do not allow the exclusion of certain warranties or conditions. In those jurisdictions, the exclusions above apply only to the extent permitted, and any warranty that cannot be excluded is limited in duration to the shortest period permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ASHVENX, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, or for any loss of profits, revenue, goodwill, business opportunity, anticipated savings, data, records or content; any cost of substitute products or services; any business interruption; any fines, penalties, interest, assessments, reassessments or late fees; any missed, lapsed or expired deadline, notice period, renewal, right or claim; or any inaccuracy in Output — in each case whether or not we were advised of the possibility, and regardless of whether the claim is framed in contract, tort (including negligence), strict liability, statute or otherwise.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) CAD $100. This cap is aggregate across all claims and does not reset with each claim. Multiple claims do not enlarge it.
These limitations are a fundamental basis of the bargain between us and apply even if a limited remedy fails of its essential purpose.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct where applicable law so requires, or under mandatory consumer protection legislation. Where applicable law does not permit some of the exclusions above, our liability is limited to the smallest amount permitted by that law.
Any claim arising out of or relating to the Service must be brought within one year after the claim arose, except where applicable law prohibits shortening the limitation period, in which case the statutory period applies.
You will defend, indemnify and hold harmless AshvenX and its affiliates, directors, officers, employees, agents, suppliers and licensors from and against all claims, demands, proceedings, losses, damages, fines, penalties and reasonable legal fees arising out of or relating to: (a) Your Content and its submission to and processing by the Service; (b) your use of the Service or of Output, including any filing, decision, notice, statement or advice you based on it; (c) your breach of these Terms or of any representation or warranty in them; (d) your violation of any law or of any right of a third party, including privacy, confidentiality and intellectual property rights; and (e) any dispute between you and another user, a workspace administrator, or your own client or counterparty.
We will notify you of any claim we seek indemnity for and may, at our option, assume its exclusive defence and control at your expense. You will not settle any claim in a way that admits fault on our behalf or imposes any obligation on us without our written consent.
Talk to us first. Before starting any proceeding, you agree to send a written description of the dispute to contact@ashvenx.com and to negotiate in good faith for 60 days. Most disputes are resolved this way, and this step is a condition precedent to commencing any proceeding.
Business users — arbitration. If you are using the Service other than as a consumer, any dispute not resolved under the paragraph above will be finally resolved by confidential arbitration before a single arbitrator, seated in Vancouver, British Columbia, in English, under the rules of the ADR Institute of Canada. Judgment on the award may be entered in any court of competent jurisdiction. Each party brings claims only in its individual capacity and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims or preside over any representative proceeding.
Consumers. If you are a consumer, nothing in this section limits any right you have under mandatory consumer protection law — including, in British Columbia, your rights under the Business Practices and Consumer Protection Act to commence or join a court proceeding, including a class proceeding. The arbitration and class waiver above do not apply to you to the extent they are unenforceable against consumers in your jurisdiction.
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information, or to address unauthorized access to the Service, without first following the steps above.
These Terms and any dispute arising from them are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules. Subject to the Dispute resolution section, the courts of British Columbia sitting in Vancouver have exclusive jurisdiction and you consent to their venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory provisions of the law of your place of residence.
Where mandatory law gives you rights that these Terms cannot override, those rights apply and the conflicting provision applies only to the extent permitted. In particular:
You represent that you are not located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive Canadian, US, UK or EU sanctions, and that you are not listed on any applicable restricted-party or sanctions list. You will not use, export or re-export the Service in violation of any applicable export control or sanctions law.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, labour dispute, government action, sanctions, power or internet failure, denial-of- service attack, and the failure, degradation, deprecation or termination of any third-party service, model provider or infrastructure provider we rely on.
We may update these Terms. If a change is material, we will give reasonable notice by email or in the application before it takes effect, and the effective date and version at the top of this page will change. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms; if you do not accept them, you must stop using the Service and may close your account. Changes required by law or addressing a security risk may take effect immediately.
AshvenX Technologies Inc., Vancouver, British Columbia, Canada. For questions about these Terms, contact contact@ashvenx.com. For privacy requests, contact support@ashvenx.com. For security reports, contact support@ashvenx.com.